CANCELLATION OR RETURNS POLICY FOR UNDAMAGED ITEMS
If you change your mind about your purchase, you may cancel your order at any time up to 14 working days from purchasing your item. Please note this does not include personalised or custom made items. If you change your mind about your purchase once you have received the goods please return the items with the invoice/receipt and in the original packaging within 14 days and we will refund the cost of the item by whatever method payment was used. Blue Fish Studios is not required to refund the cost of return postage in this matter. Please either print the form below and send with your return or make sure all the required information is included with your return.
RETURNS POLICY FOR DAMAGED OR MISSING ITEMS
In the unlikely event that the goods are damaged, please advise as soon as possible providing photographs of the damage and original packaging. The cost of return postage will be refunded. Again, you have 14 days from the day of receipt of the item(s). Depending on the damage, we will either remake or refund for your item. If you have any discrepancy between the invoice/receipt provided and the contents of the shipment please bring to our attention within the 14-day deadline.
Alert me as soon as possible by emailing me at [email protected]
Provide the completed information or form below. Return your item in ready to sell condition, including intact packaging, (unless damaged)
Be sure to get a proof of posting from the post office. If the item does not reach us and you don't have proof of posting, we are under no obligation to make a refund.
RETURNED GOODS FORM
Please provide the following information in order to return items to Blue Fish Studios
1. Customer Name ______________________________
2. Order number______________________________
3. Item name______________________________
4. Reason for return ______________________________ ______________________________
Return items to: Lucy Kite, Blue Fish Studios, Shardlow Marina, London Road, Shardlow, Derby, DE72 2GL, United Kingdom Please retain proof of posting.